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Communication Skills for Leaders


Event calendar iconFebruary 28, 2023

Event time icon8:00 a.m.

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This virtual course will be delivered regionally via Zoom.

Registration is open to insular government professionals.

This course is available to staff of the Republic of Marshall Islands Government, by invitation only.

Course Description

Overcome barriers to effective office communications. Develop strategies to increase your ability to be understood by identifying your own communication style and that of others. Explore methods of interpreting verbal and nonverbal feedback and the use of appropriate repetition to clarify communications.  Communicating during periods of change can create conflict; participants will examine methods to best communicate during times of transition.

This course uses lectures, discussions, and small group exercises focused on building the following competencies: leadership, supervisory skills, effective communication, developing effective vision, and innovation.

Event will learn icon What You Will Learn

  • Examine the importance of good communication in managing self and others
  • Identify both the positive and negative factors affecting good communication
  • Select the appropriate media to use in communicating your message
  • Explore how nonverbal behavior affects the quality of your communication
  • Develop strategies for communication in times of transition
  • Understand the components necessary for effective interpersonal relationships in a virtual environment

Event backend icon Who Should Attend

Supervisors and Managers in the RMI Government who directly or indirectly manage others can benefit from this training. This program can benefit those who provide direction and leadership to staff without direct reporting authority, such as project leaders or matrix managers.










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February 28, 2023

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8:00 a.m. to 1:00 p.m.

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CPEs - 4 Credit Hours

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Virtual Delivery

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Course Description


moderator iconInstructor

Susan Murphy

Le'Angela Ingram

Baltimore, MD

Ms. Ingram develops and provides training and management consulting and facilitation services for organizations across the federal sector as well as for private sector clients. Her areas of specialty include Leadership Development; Cultural and Workforce Diversity, Instructor Development; Team Building; Effective Meetings; Emotional Intelligence; Resilience, Change Management; Conflict Resolution,; Cross-Gender Communication and Sexual Harassment, Emotional Intelligence; Customer Service and a host of other courses. Ms Ingram is principal author of more than 50 curriculum packages in the above areas now in use across the United States, Africa and Japan. Ms. Ingram holds a Bachelor Business Administration from Howard University and a Masters Degree in Organization/Human Resource Development from Johns Hopkins University, where she also completed two Hopkins Fellowships in Change Management and Women, Leadership and Change. She is certified by Williams Bridges, Leading Change, Toronto,CA , MBTI, and Emotional Intelligence- 360 Feedback, Otto Kroger Associates. Certificate as Sherpa coach.

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