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This course will be delivered on-site in FSM National Government.
Registration is open to insular government professionals.
Course Description
Managing positive and productive relationships throughout the audit, with members of the audit team, and dealing with auditees, organizational management, and external stakeholders can be emotionally challenging and often confrontational. Auditors often must deal with difficult people in difficult situations. This executive seminar examines the emotionally intelligent competencies and communication skills necessary to control challenging situations and better connect with people in defusing angst and in building positive, cooperative relationships for constructive problem-solving and inspired action. We will explore differences in personality types that cause misunderstandings, how to manage your own hot buttons, and situational awareness in managing difficult personality types or contentious situations for influencing positive outcomes.
• Examine and work toward achieving these key characteristics of emotional intelligence for personal effectiveness in auditing and leading change - Self-awareness, Self-control, Attitude and Motivation, Empathy, and Social Competency.
• Maintain control, power, and influence by managing challenging personalities and situations.
• Build strong working and personal relationships through mutual trust and confidence to overcome the natural resistance to change and maximize the personal leadership for buy-in and action.
APIPA conference sessions are intended for island government accountability professionals. Audit, budget, finance, accounting, and related management and staff members will find interest and value in this presentation.
September 11, 2026
CPEs - 4 Credit Hours
On-Site, FSM National Government
TBD, FSM National Government
Washington, District of Columbia
Michael, Gradudate School USA Instructor, is the fomer Director of the Graduate School USA, Government Audit Training Institute. Hes has served over forty two years in federal audit staff, management and executive positions in GAO, the Inspector General community and as Acting Inspector General of the National Endowment for the Arts. Michael has a BBA and MBA in Finance and Economics from the George Washington University, attended Harvard University, the Federal Law Enforcement Training Center and the Federal Executive Institute. He is a Certified Internal Auditor, a Certified Fraud Examiner, and a former national officer of the Association of Government Accountants.
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